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What is to be done if there are any discrepancies in my transaction statement?

In case of any discrepancy in the transaction statement, you can contact your DP. If the discrepancy cannot be resolved at the DP level, you should approach NSDL. NSDL also sends out a statement of holdings to a few clients of DPs, picked at random. In case the balance in your account as indicated by

At what frequency will I receive my Transaction Statement from my DP?

You will receive a Transaction Statement from your DP once in a quarter. If you have done any transaction during the quarter, you will receive the statement within fifteen days of the transaction.

How will I know that my DP has updated my account after each transaction?

Your DP will give you a Transaction Statement periodically, which will detail your current balances and the various transactions you have done through the depository account. If you so desire, your DP may provide Transaction Statement at intervals shorter than the stipulated ones, probably at a cost.

How will the distribution of bonus shares for pledged shares happen?

The software in NSDL has been modified to handle distribution of bonus entitlements through Automatic Corporate Action (ACA) Module. This works as follows : The holdings as of the record date / book closure, (including those holdings which are pledged) are considered for computing bonus entitlements. At the time of effecting the credit of bonus

Who will receive dividend on the pledged securities?

Pledgor will continue to receive dividend on the pledged securities. The pledge will get the benefits only if pledge is invoked and on record date the shares are in the pledge’s account.

Can I change the securities offered in a pledge?

Yes; if the pledge [lender] agrees, you may change the securities offered in a pledge.

What should I do if I want to pledge electronic securities?

The procedure is as follows : Both you (pledgor) as well as the lender (pledge) must have depository accounts. You have to initiate the pledge by submitting to your DP the details of the securities to be pledged in a standard format. The pledge has to confirm the request through its DP. It is suggested

How will the investor confirm that bonus/rights entitlement is credited into the account?

An allotment advice will be sent by the Issuer/ its R&T agent for bonus/ rights entitlement. The Transaction Statement given by the DP, will also show the bonus/ rights credit into the account. The quantity shown in the advice and statement of transaction should match.

How would I get my bonus shares or other non-cash entitlements?

The concerned company obtains the details of beneficiary holders and their holdings from NSDL. Your entitlement will be credited by the company directly in your NSDL depository account.

How would I get my dividend / interest or other cash entitlements?

The concerned company obtains the details of beneficiary holders and their holdings from NSDL. The payment to the investors will be made by the company through the ECS (Electronic Clearing Service) facility or by issuing warrants on which your bank account details are printed. The bank account details will be those which you would have

What is the importance of record dates to me?

In case the securities bought by you are yet to be transferred into your account by your broker before the book closure / record date, you will not be entitled to receive corporate benefits such as dividend or bonus since your name will not figure in the list of beneficial owners. Hence, you must ensure

What benefit do I get by giving delivery instruction with a future execution date?

By giving a future dated instruction the risk of non execution of instruction due to lack of time or last minute rush is covered.

What is ‘execution date’ given in the delivery instruction form?

Execution date is the date on which securities will be actually debited from your account. The execution date written on the delivery instruction has to be entered by the DP, in the DPM system [computer]. DPM system will record the date and will debit your account only on that date. You may issue the instruction

What precautions do I need to observe with respect to Delivery Instruction Slips [DIS]?

The following precautions are to be taken :- Ensure and insist with your DP to issue DIS book; do not accept loose slips. Ensure that DIS numbers are pre-printed and DP takes acknowledgment from you for the DIS booklet issued to you. Ensure that your account number [client id] is pre-stamped. If your account is

What are T+2 rolling settlement cycles and when delivery is to be given to a broker?

In case of T+2 rolling settlements, the trades taking place on each trading day are required to be settled on the third day following the date of trade. For example trades of Monday will be settled on Thursday morning. In this example, if you have sold securities, you need to make sure that the securities

What settlement details are required on the delivery instruction slip?

On every stock exchange, various settlements are effected every day such as daily settlement, auction settlement etc. Each of these settlements is identified by combination of a market type and a settlement number. You are required to mention the appropriate settlement details on the delivery instruction slip while transferring the shares to your broker’s account.

What do you mean by ‘Market Trades’ and ‘Off Market Trades’?

Any trade settled through a clearing corporation is termed as a ‘Market Trade’. These trades are done through stock brokers on a stock exchange. ‘Off Market Trade’ is one which is settled directly between two parties without the involvement of clearing corporation. The same delivery instruction slip can be used either for market trade or

How can I purchase dematerialized securities?

For receiving Demat securities you may give a one-time standing instruction to your DP. This standing instruction can be given at the time of account opening or later. Alternatively, you may choose to give separate receipt instruction every time some securities are to be received. The transactions relating to purchase of securities are summarized below

What is the procedure for selling dematerialized securities?

The procedure for selling dematerialized securities is very simple. After you have sold the securities, you would instruct your DP to debit your account with the number of securities sold by you and credit your broker’s clearing account. This delivery instruction has to be given to your DP using the delivery instruction slips given to

Can my electronic holdings be converted back into certificates?

Yes. If you wish to get back your securities in physical form, all you have to do is to request your DP for Rematerialisation of the same. ‘Rematerialisation’ is the term used for converting electronic holdings back into certificates. Your DP will forward your request to NSDL, after verifying that you have the necessary balance.

How long does the dematerialization process take?

Dematerialization will normally take about 30 days.

Can I dematerialize any share certificate?

You can dematerialize only those certificates that are already registered in your name and are in the list of securities admitted for dematerialization at NSDL. All the scripts included in S&P, CNX, NIFTY and BSE SENSEX have already joined NSDL. This list has more than 4,300 companies and is steadily growing. You can get an

What do you mean by dematerialization?

Dematerialization is the process by which physical certificates of an investor are converted to an equivalent number of securities in electronic form and credited in the investor’s account with its DP. In order to dematerialize certificates; an investor will have to first open an account with a DP and then request for the dematerialization of

What is the procedure for transmission in case of Joint Accounts?

In the event of death of one of the joint holders, the securities will be transmitted to the surviving holder(s) on submission of Transmission Form and notarized copy of the death certificate of the deceased joint holder to the DP. For transmission of securities, the account of the surviving holder(s) must be in the same

What would happen if no nomination is made for the account?

In case nomination is not made by the sole account holder, the securities would be transmitted to the account of legal heir(s), as may be determined by an order of the competent court. However in cases where the value of securities to be transmitted is less than Rs. 1,00,000/- the DP may process the request

What is the procedure for transmission of securities to the nominee in case of the death of the sole account holder?

In case of the death of the sole holder, for the purpose of transmission of securities, the nominee has to submit a duly filled-in transmission form, notarized copy of death certificate and an affidavit in the prescribed format to the DP. After verifying these documents and if found in order, the DP will transmit the

What does transmission mean in relation to Demat accounts?

Transmission is the process by which securities of a deceased account holder are transferred to the account of the surviving joint holder(s)/nominee/legal heirs of the deceased account holder. Process of transmission in case of dematerialized holdings is more convenient as the 13 transmission formalities for all securities held in a Demat account can be completed

Can the nominee be changed?

Yes, the nomination can be changed anytime by the account holder/s by simply filling up the nomination form once again and submitting it to the DP.

What is the procedure for nomination?

The nomination form duly filled-in should be submitted to the DP either at the time of account opening or later. The account holder, nominee and two witnesses must sign this form and the name, address and photograph of the nominee must be submitted. If nomination was not made at the time of account opening, it

Can a NRI be a nominee?

Yes, NRI can be a nominee subject to the exchange control regulations in force from time to time.

Can separate nomination be made for each security held in a depository account?

No. Nomination can be made account wise and not security wise.

Can a minor be a nominee?

Yes, a minor can be a nominee. In such a case, the guardian will sign on behalf of the nominee and in addition to the name and photograph of the nominee, the name, address and the photograph of the guardian must be submitted to the DP.

Can there be more than one nominee?

No, only one nomination can be made for one depository account.

Who can be a nominee?

Only an individual can be a nominee. A nominee shall not be a society, trust, body corporate, partnership firm, karta of Hindu Undivided Family or a power of attorney holder.

Can a minor nominate?

No, a minor cannot nominate either directly or through its guardian.

Can a NRI nominate?

Yes, NRI can nominate directly. But, the power of attorney holder cannot nominate on behalf of NRI.

Can joint holders nominate?

Yes. Nomination is permitted for accounts with joint holders. But, in case of death of any of the joint holder(s), the securities will be transmitted to the surviving holder(s). Only in the event of death of all the joint holders, the securities will be transmitted to the nominee.

Who can nominate?

Nomination can be made only by individuals holding beneficiary accounts either singly or jointly. Non-individuals including society, trust, body corporate, partnership firm, karta of Hindu Undivided Family, holder of power of attorney cannot nominate.

Can I close my Demat account with one DP and transfer all securities to my account with another DP?

Yes. You can submit account closure request to your DP in prescribed form. Your DP will transfer all your securities, as per your instruction, and close your Demat account.

What should I do if my address is changed? Do I need to write to each company separately?

In case your address is changed, you only need to inform the new address to your DP(s). When DP enters the new address in the depository computer system, it will be automatically conveyed to all companies in which you hold shares.

Can I add or delete names of account holders (second or third account holder) after opening the account?

No. Names of the account holders for a depository account cannot be changed. If you want to change name or add / delete an account holder, you need to open a new account in the desired holding pattern (names) and transfer the securities to the newly opened account. The old account may be closed.

Can I operate a joint account on “either or survivor” basis just like a bank account?

No. The Demat account cannot be operated on “either or survivor” basis like the bank account.

What is ‘Standing Instruction’ given in the account opening form?

In a bank account, credit to the account is given only when a ‘paying in’ slip is submitted together with cash/cheque. Similarly, in a depository account ‘Receipt in’ form has to be submitted to receive securities in the account. However, for the convenience of investors, facility of ‘standing instruction’ is given. If you say ‘Yes’

Can I change details of my bank account?

Yes. Since in the depository system monetary benefits on your security balances are paid as per the bank account details provided by you at the time of account opening , you must ensure that any subsequent change in bank account details is informed to your depository participant.

Why should I give my bank account details at the time of account opening?

It is for protection of your interest. Your bank account number will be mentioned on the interest or dividend warrant, you are entitled to, so that such warrant cannot be encased by any one else. Further, a DP cannot open the account if bank account number is not given.

Can someone else operate my account on my behalf on the basis of a power of attorney?

Yes. If you authorize any person to operate your account by executing a power of attorney and submit it to your DP, that person can operate the account on your behalf.

What do I do if I have physical certificates with the same combination of names, but the sequence of names is different? I.e. some certificates with husband as first holder and wife as second holder and other set of certificates with wife as first holder and husband as the second holder?

In this case you may open only one account with husband and wife as the account holders and lodge the security certificates with different order of names for dematerialization in the same account. You will fill-up an additional form called “transposition cum Demat” form. This would help you to effect change in the order of

Can I open a single account for securities owned in different ownership patterns such as securities owned individually and securities owned along-with my wife ?

No. The Demat account must be opened in the same ownership pattern in which the securities are held in the physical form. e. g. if one share certificate is in your individual name and another certificate is jointly held in your and your wife’s name, two different accounts would have to be opened.

Do I have to keep any minimum balance of securities in my account with my DP?

No. The depository has not prescribed any minimum balance. You can have zero balance in your account.

Am I restricted to having account with only one DP?

No. There are no restrictions on the number of DPs you can open accounts with. Just as you can have savings or current accounts with more than one bank, you can open accounts with more than one DP.

Can I open more than one account with the same DP?

Yes. You can open more than one account with the same DP. There is no restriction on the number of accounts you can open with a DP.

What should I do when I want to open an account with a DP?

You can approach any DP of your choice and fill up an account opening form. At the time of opening an account, you have to sign an agreement with the DP in a NSDL prescribed standard agreement, which details you r and your DP ’s rights and duti e s. You have to submit the

What are the facilities offered by NSDL?

NSDL offers following facilities : Dematerialization i.e., converting physical certificates to electronic form. Rematerialisation i.e., conversion of securities in Demat form into physical certificates. Facilitating repurchase / redemption of units of mutual funds. Electronic settlement of trades in stock exchanges connected to NSDL. Pledging/hypothecation of dematerialized securities against loan. Electronic credit of securities allotted in

What are the benefits of participation in a depository?

The benefits of participation in a depository are : Immediate transfer of securities. No stamp duty on transfer of securities. Elimination of risks associated with physical certificates such as bad delivery , fake securities etc. Reduction in paperwork involved in transfer of securities. Reduction in transaction cost. Nomination facility. Change in address recorded with DP

How can I avail the service of a depository?

A depository interfaces with the investors through its agents called Depository Participants (DPs). If an investor wants to avail the services offered by the depository, the investor has to open an account with a DP. This is similar to opening an account with any branch of a bank in order to utilize the bank’s services.

What is a depository?

A depository can be compared to a bank. A depository holds securities (like shares, debentures, bonds, Government Securities, units etc.) of investors in electronic form. Besides holding securities, a depository also provides services related to transactions in securities.

Interest Rate – Term Deposit

See Kalupur Bank’s latest term deposit rates and fees including short term and long-term rates for various term investment products. See the latest rates online. Term Investments

What is the transaction limit for corporate users?

Corporate customers can do any number of transactions as per the transaction cap given as below: Maximum Value of Transactions done within customers own account    :  No cap Maximum Value of Transactions done to Third party within our Bank  :  Rs. 10,00,000 Maximum Value of Transactions done to Third party to other Banks : Rs.

What are the different Banking service requests that I can make online via corporate user?

Viewing of Balances of all Saving, Current, Recurring, Term Deposit, Over draft and loan accounts attached with the users CIF ID. Viewing of Tax deducted at Source of the term deposit accounts. Viewing of transactions of all Saving, Current, Recurring, Term Deposit, Over draft and loan accounts attached with the users CIF ID. Facility to

What are the charges for online transacti ons made by internet banking?

Charges for online fund trasfer is same as per normal branch banking, so charges will be levid at par with ofline trasaction.

Who are eligilbe for corpotare e – Banking?

Corporate customer having constitution Proprietor, Partnership, Private Ltd., Public Ltd., Society, HUF, Trust, Limited liability partnership etc. is to be given e-Banking facility by getting relevant documents as mentioned below.

How corporate can be registered?

Corporate user have to contact nearest branch and get the form for e-banking registration.

What are the customized facility provided t o customer?

Add Nick names to customer’s accounts for easy identification. Change display formats as per customer’s preferences like Date Format, Amount Format,Add email id, Change your Salutation etc.

What are standing instructions?

Standing Instructions is a scheduled payment order/ instruction set by Bank customers to ensure regular funds transfer on a specific date. Standing instructions are a way of making an automatic payment of a fixed amount on regular intervals by debiting your Operative account.

How do I add a beneficiary?

In order to conduct a Third Party Funds Transfer process, a beneficiary needs to be added in order to complete the same. Steps for Beneficiary Addition : Login to KALUPUR Bank e banking Select Add Beneficiary under Funds Transfer Select the type of beneficiary and fill necessary details Enter the OTP received on your registered

I wish to deactivate the fund transfer facility

Inform your Branch for deletion of transaction facility.

How I can change my password?

You have to click on your name at the top of the page where you will get option of security settings,there you have to click on which password you have to change and you can change the same.

I am getting the message 1.“You have made 1 unsuccessful attempt(s). The maximum retry attempts allowed for this access mode are 3. If 3 is exceeded, then you will be disabled to use this access mode. ” and 2. “The maximum retry attempts for the access mode is exceeded. The usage of the access mode is being disabled. Contact the bank for further information. Max. Retry Attempts: [3] “ 3.Unable to login. Try again or contact bank for more d etails. What does it mean?

This message means either of the following – You are inputting incorrect User ID / Login Password. Your user ID has been temporarily disabled due successive attempts of wrong password.You should Re-set the same. Your user is disable, kindly contact Bank for enbling the same.

What do I do if I forget my password?

You can click on Set or Reset Your Password on the main screen and Re-set your password by providing details of your user id and verification code, than you will receive an OTP, and you can reset password. So, its hassle free process and no need to visit Branch

How to apply for e – Banking (Retail)?

Step 1 : Click on Link : Register for Personal Banking on E-Banking Page : https://ebanking.kalupurbank.com. Step 2 : There you will have to provide data which is asked in the page, the example is as below: user has to take care that the data which you enter here sholud be same as per the

What are the various facilities available to NRIs/OCBs?

NRIs/OCBs are granted the following facilities : Maintenance of Bank accounts in India Investments in securities/shares of, and deposits with, Indian firms/ companies. Investments in immovable properties in India.

Are OCBs required to produce any certificate regarding ownership/beneficial interest in them by NRIs?

Yes. In order to establish that the ownership/beneficial interest in any OCB held by NRIs is not less than 60%, the concerned body/trust is required to furnish a certificate from an overseas auditor/chartered accountant/certified public accountant in form OAC where the ownership/beneficial interest is directly held by NRIs and further that such ownership interest is

What is an OCB?

Overseas Corporate Bodies (OCBs) are bodies predominantly owned individuals of Indian Origin or nationality resident outside India and include overseas companies, partnership firms, societies and other corporate bodies which are owned, directly or indirectly, to the extent of at least 60% by individuals of Indian nationality or origin resident outside India as also overseas trusts

Who is a person of Indian Origin?

For the purposes of availing of the facilities of opening and maintenance of bank accounts and investments in shares / securities in India: A foreign citizen (other than a citizen of Pakistan or Bangladesh) is deemed to be of India origin, if, he, at any time, held an Indian passport. he or either of his

Who is a non-resident Indian (NRI)?

An Indian citizen who stays abroad for employment/carrying on business or vocation outside India or stays abroad under circumstances indicating an intention for an uncertain duration of stay abroad is a non-resident. (Persons posted in UN organizations and officials deputed abroad by Central/State Governments and Public Sector undertakings on temporary assignments are also treated as

Whether the EEFC balances can be covered against exchange risk?

Yes, the EEFC account balances can be hedged. The balances in the account sold forward by the account holders has to remain earmarked for delivery. However, the contracts can be rolled over.

Is there any restriction on withdrawal in rupees of funds held in an EEFC account?

No. there is no restriction on withdrawal in Rupees of funds held in an EEFC account. However, the amount withdrawn in Rupees shall not be eligible for conversion into foreign currency and for-re-credit to the account.

Whether EEFC account can be opened by Special Economic Zone (SEZ) Units?

SEZ Units cannot open EEFC accounts. However a unit located in a Special Economic Zone can open a Foreign Currency Account with an authorized dealer in India subject to certain conditions, SEZ Developers can open EEFC accounts.

Who can open an EEFC account?

All categories of foreign exchange earners, such as individuals, companies, etc. who are resident in India, may open EEFC accounts.

What is an EEFC Account and what are its benefits?

Exchange Earners’ Foreign Currency Account (EEFC) is an account maintained in foreign currency with an authorized Dealer i.e. a bank dealing in foreign exchange. It is a facility provided to the foreign exchange earners, including exporters to credit 100 percent of their foreign exchange earnings to the account, so that the account holders do not

Residents can bear Medical Expenses of NRls

Residents will now be allowed to bear the medical expenses of visiting NRls/PIOs close relatives. Earlier, residents were allowed to make payment in rupees towards meeting expenses on account of boarding, lodging and services related to it or travel to and from and within India of a person resident outside India and who is on

Loans given to NRI Close Relatives can be repaid

Resident individuals are now granted general permission to repay loans availed of from banks in Rupees in India by their NRI close relatives. Loans would have to be repaid by resident, close relative of the Non-Resident Indian by crediting the borrower’s loan account through the bank account of such relative. Earlier, repayment of loans by

Loans to NRI Close Relatives can be given in Rupees

Resident individuals are now permitted to lend to a Non Resident Indian (NRI)/ Person of Indian Origin (PIO) close relative by way of crossed cheque/electronic transfer, subject to the following conditions : The loan should be free of interest and the minimum maturity of the loan should be one year; The loan amount should be

Gifts to NRls can be credited to NRO Accounts in Rupees

Resident individuals are now permitted to make a rupee gift to a NRI/PIO who is a close relative by way of crossed cheque/electronic transfer to the Non-Resident (Ordinary) Rupee Account (NRO) of the NRI/PIO. The gift amount would have to be within the overall limit of USD 200,000 per financial year as permitted under the

Sale Proceeds of FDls can be credited to NRE/FCNR (B) Account

Sale proceeds of Foreign Direct Investment (FDI) are now permitted to be credited to Non-Resident (External) Rupee (NRE) Account Scheme/Foreign Currency (Non-Resident) Account FCNR (Banks) Scheme (B) accounts. The Nonresident Indians/Persons of Indian Origin should, however, have purchased the consideration out of inward remittance or funds held in their NRE/FCNR (B) accounts. Earlier, the facility

Residents can gift Shares/Debentures up to USD 50,000 Value

A person resident in India can now give to a person resident outside India, by way of gift, any security/shares/ debentures of up to USD 50,000 in value per financial year without approval of the Reserve Bank of India. Earlier, a person resident in India could give to a person resident outside India, by way

Residents can be Joint Holders in NRE/FCNR Accounts

Non-Resident Indians(NRls), are now permitted to open Non-Resident (External) Rupee Account Scheme/Foreign Currency (Non-Resident) Account (Banks) Scheme (B) accounts with their resident close relative(s) on ‘former or survivor’ basis. The resident close relative would be eligible to operate the account as Power of Attorney holder in accordance with existing instructions during the life time of

NRls can be Joint Holders in Resident’s SB/EEFC/RFC Accounts

Individual residents in India are now permitted to include non-resident close relative(s) as joint holder(s) in their resident bank accounts as also in Exporter Earners’ Foreign Currency (EEFC) and Residents’ Foreign Currency (RFC) accounts on ‘former or survivor’ basis. Non-resident Indian close relative(s), however, would not be eligible to operate the account during the life

Can AD Category-I banks remit proceeds of such accounts on closure?

Yes. But AD Category-I banks should ensure that the funds to be repatriated outside India were either received from abroad or they are repeatable in nature or permissible in terms of RBI notification No. FEMA 13/2000 dated 3rd May 2000, as amended from time to time.

Can foreign nationals resident in India open resident account?

Yes. Foreign nationals resident in India can open and maintain a resident Rupee account in India in terms of Notification No.5/2000-RB dated May 3, 2000 viz., Foreign Exchange Management (Deposit) Regulations, 2000, as amended from time to time.

What can be done to repatriate the proceeds of an account that has been maintained for more than six months?

In such cases, applications for repatriation of balance may be made on plain paper to the Foreign Exchange Department of the Regional Office concerned of the Reserve Bank through the Authorized Dealer bank maintaining the account.

Can foreign tourists repatriate the balance held in their NRO account at the time of departure from India?

Authorized Dealer banks have been allowed to convert the balance in the account for payment to the account holder at the time of departure from India into foreign currency, provided the account has been maintained for a period not exceeding six months and the account has not been credited with any local funds, other than

What should be done if the card is lost / stolen?

The customer can choose to block their Kalupur Bank ATM card through SMS, by following the below mentioned procedure: Type BLOCK XXXX (last 4 digits of their card No.) and send the SMS to 9028048500 from their registered Mobile No. OR The customer may contact the card issuing branch immediately on noticing the loss so

What type of cards can be used at an ATM?

The ATM cards / debit cards (that permit cash withdrawal) can be used at ATMs for various transactions.

What is an Automated Teller Machine (ATM)?

Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

Can AD Category-I banks remit proceeds of such accounts on closure?

Yes. But AD Category-I banks should ensure that the funds to be repatriated outside India were either received from abroad or they are repeatable in nature or permissible in terms of RBI notification No. FEMA 13/2000 dated 3rd May 2000, as amended from time to time.

Can foreign nationals resident in India open resident account?

Yes. Foreign nationals resident in India can open and maintain a resident Rupee account in India in terms of Notification No.5/2000-RB dated May 3, 2000 viz., Foreign Exchange Management (Deposit) Regulations, 2000, as amended from time to time.

What can be done to repatriate the proceeds of an account that has been maintained for more than six months?

In such cases, applications for repatriation of balance may be made on plain paper to the Foreign Exchange Department of the Regional Office concerned of the Reserve Bank through the Authorized Dealer bank maintaining the account.

Can foreign tourists repatriate the balance held in their NRO account at the time of departure from India?

Authorized Dealer banks have been allowed to convert the balance in the account for payment to the account holder at the time of departure from India into foreign currency, provided the account has been maintained for a period not exceeding six months and the account has not been credited with any local funds, other than

Can the NRO account be used for making local payments?

Yes. Tourists can freely make local payments through the NRO account. All payments to residents exceeding INR 50,000 can be made only by means of cheques 1 pay orders 1demand drafts.