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To report any unauthorised electronic transaction / Lodge a Complaint click here Dear Customer, You can block ATM Card through KCCB Mobile Apps, Bank Website or by SMS as BLOCK<SPACE> XXXX (Last 4 Digit of Card Number) to 9028048500 from registered mobile number. Dear Customer, Bank has discontinued Personal Accident benefit for Saving Acount holders and Individual Current Account holders W.E.f. Dt. 31-03-2025. Stay Alert! Kalupur Bank communicates only through SMS headers 'KCBANK', 'KEBANK', and 'KCBMSG'. Beware of phishing attempts from other sources. To Report any Cyber Crime/Cyber Fraud Call 1930 or visit www.cybercrime.gov.in.
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Help & info

What is the significance of having a minimum of three digital transactions annually for debit card renewal?

Maintaining a practice of conducting a minimum of three digital transactions each year for debit card renewal is important as it helps bolster security measures. By establishing regular transaction patterns, this approach aids in quickly identifying and preventing potential unauthorized activities on the card, contributing to a more secure banking experience.

Learn More What should be done in case during the cash withdrawal process, cash is not disbursed but the account debited for the amount?

The customer may lodge a complaint online, click here to raise dispute online or can visit the card issuing branch.

Learn More How many days maximum would the bank requires to re-credit the account for such wrong debits?

As per the RBI instructions, banks may re-credit such wrongly debited amounts within a maximum period of -7- working days, from the date of customer complain.

Learn More Is there any minimum and maximum cash withdrawal limit per day?

Rupay Classic Card Daily Withdrawal limit of Rs. 50,000 (Kalupur Bank ATM’s) Daily Point of Sale (PoS) limit of Rs. 1,00,000/- Rupay Platinum Card Daily Withdrawal limit of Rs. 1,00,000 (Kalupur Bank ATM’s) Daily Point of Sale (PoS) limit of Rs. 1,25,000/-

Learn More What should one do if the card is stucked in by the ATM?

The customer may contact the card issuing branch and apply for retrieval / issuance of a new card. This procedure is applicable even if the card is stucked in at bank’s ATM.

Learn More What is a Personal Identification Number (PIN)?

PIN is the numeric password for use at the ATM. The PIN is separately mailed / handed over to the customer by the Bank while issuing the card. This PIN has to be reset to a new PIN by the customer. It is desirable to change the PIN on the first use. The PIN number …

Learn More How can one transact at an ATM?

For transacting at an ATM, the customer insert (swipe) their card in the ATM and enter their Personal Identification Number (PIN).

Learn More What should be done if the card is lost / stolen?

The customer can choose to block their Kalupur Bank ATM card through SMS, by following the below mentioned procedure: Type BLOCK XXXX (last 4 digits of their card No.) and send the SMS to 9028048500 from their registered Mobile No. OR The customer may contact the card issuing branch immediately on noticing the loss so …

Learn More What type of cards can be used at an ATM?

The ATM cards / debit cards (that permit cash withdrawal) can be used at ATMs for various transactions.

Learn More What is an Automated Teller Machine (ATM)?

Automated Teller Machine is a computerized machine that provides the customers of banks the facility of accessing their accounts for dispensing cash and to carry out other financial transactions without the need of actually visiting a bank branch.

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